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We have updated the following contracts. Please read and confirm them:

On the 20th of October the rules for deposit limits are changing: <bold>your weekly deposit limit of €{current} will reset to €200 and the daily and monthly deposit limits will disappear.</bold><br><br>
If you want to keep your current weekly deposit limit, click the checkbox below and we will take care of the rest.<br><br>
<bold>You don't want this? No worries!</bold> Your weekly deposit limit will be set to €200 and you can keep playing as usual.

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You can log in to your account using your nickname, email or mobile phone number (if provided). When you can't remember your email or phone number, you can visit us in one of our <pp>gambling halls</pp> to retrieve your nickname. Please note that you need to be 21 years or older, permitted to enter the casino and be in the possession of a Belgian electronic identity card.

You can reset your password online using <pp>this form</pp>. After submitting, we will send you an email containing a link that enables you to choose a new password. If you don't have access to your email, you can visit us in one of our <po>gambling halls</po> to reset your password using your Belgian electronic identity card. Please note that you need to be 21 years or older, permitted to enter the casino and be in the possession of a Belgian electronic identity card.

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Status points decrease by 0,7% every week. Make sure to play on a regular basis to keep your status level. Starcoins will never decrease unless you use them to buy something from the Starshop.

You earn Starcoins for every cash bet you make. f you place a cash bet on a casino game, you earn 0.05 Starcoins for every euro you bet. For most games, the full bet contributes to your earned Starcoins. For VideoPoker, only 30% of the total bet contributes. The cash bet of table games contributes 10%, with the exception of Roulette which doesn't contribute at all. The bets of Dice Games contribute 50%. In sports, an odd of 1,7 or higher is needed. You should at least earn 0.01 Starcoins per bet for it to be added to your Starcoins balance.

You reach the next status level by earning and collecting a predefined amount of status points. A higher status level gives you access to more benefits. If you use your earned Starcoins to buy something, this will not affect your status level.

Loyalty

You can rapidly and safely deposit online using your bank card (Maestro or Bancontact) or using prepayed cards (PaysafeCard or Ukash). Visit the <pp>deposit page</pp> to make an on online deposit. While deporting money, follow the instrucitons carefully to complete the deposit. Do not hesitate to contact support if a problem occurs. If you prefer not to deposit digitally through one of the offered payment methods, you can also deposit money on your online account in one of our <po>gambling halls</po>. Please note that you need to be 21 years or older, permitted to enter the casino and be in the possession of a Belgian electronic identity card.

The sum of your balance and active promotion is the total amount of money that can be used to play. Note that only your balance can be withdrawn. Promo credits must complete the playthrough before these credits are transferred to your balance.

Money

We work hard to process winnings as quickly as possible. However, you might still experience a small delay for the payout, even if the bet has been settled. In case the delay takes longer than 30 minutes, please contact support mentioning the bet ID so we can help you as soon as possible. Casino games winnings are always paid immediately during the game.

To withdraw money, visit the <pp>withdrawal page</pp> where you will be able to request a withdrawal to your bank account. You can also request a cash withdrawal in one of our <po>gambling halls</po>. For your safety, we may ask you to supply some documents before completing the transaction. We will notify you when the transaction has been processed or when the money is ready for withdrawal at the selected gambling hall. Depending on your bank, a bank transaction can take up to 10 days from the moment the transaction has been made. Please note that you need to be 21 years or older, permitted to enter the casino and be in the possession of a Belgian electronic identity card. Any withdrawal will cancel all active promotions, available promotions and risk free bets.

To guarantee the security of our users we do not allow email changes. Please contact support if you want to change your email.

You can change your nickname in your <pp>account</pp>.

You can modify your address and other personal information using <pp>this form.</pp>

You can use <pp>this form</pp> to change your password. Passwords need to be 8 characters long, must contain at least one capital letter and one number.

The playthrough is the amount of total bets required to convert your bonus into a withdrawable balance. For most games, the full bet contributes to the playthrough. In VideoPoker the playthrough only counts for 30% of the total bet. Table games don't contribute, except for the live table games which contribute for 30%. Dice Games contribute for 50%. Sport bets don't contribute to the playthrough. If you place a bet with your cash balance with odds lower than 2.5, your bonus will be blocked until the bet is settled. For example: You receive €10,00 bonus with a playthrough x30. This means that a total amount of bets of €300,00 is required before your promo credits are transferred to you withdrawable balance. Each time you bet €1,00, this will contribute to your playthrough, meaning you now only have to bet a total of €299,00 before the playthrough is reached.

Promo

The <pp>my bonuses page</pp> shows all promotions that are available to you. Because there can only be one promotion active at a time, you can only activate an available promotion if you either have no current active promotion, or if you cancel the current active promotion. All available promotions have to be activated in a chronological order.

A claimable promotion is a promotion that can become available to you by making a deposit or by carrying out other actions. Once the action is completed, the promotion will become available to you so that you can activate it for use.

The <pp>my bonuses page</pp> shows the current active promotion. Only one bonus can be active at a time. Each bonus has a specfific playthrough. Only when the playthrough has been reached, the total bonus balance will be transferred to your withdrawable balance. Please note that your cash balance will always be used before making use of bonus credits.

Every minute you gamble should remain a pleasure. However, it may occur that your gambling habits become problematic causing you social or financial problems. As an operator we invest in our players well-being by offering the tools and advice to gamble responsibly. As we believe that gambling should always remain entertaining, and any gambling addiction takes away this primary purpose.

Responsible gaming

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Play responsibly. The games are for fun and enjoyment.

Play responsibly

If you don't receive the mail within a few minutes, please check your spam, junk, trash, deleted items or archived folder.

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Your account is locked. Please contact the support for more informations.

<pp>Why isn't the link valid?</pp><po><pr>Check if there are no missing or additional characters if you copied the link.</pr><pr>The link is only valid for 24 hours after it has been requested and can only be used once.</pr></po>

The reset password link is not valid

<pp>No code has been provided to reset your password.</pp><po>Please check your e-mail for the code or restart the reset password flow.</po>

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A withdrawal takes on average 24 hours, depending on your bank.

Please choose a casino location. After approval, your withdrawal can be cashed immediately in this casino. Cashing in a casino is faster than withdrawing to your bank account. Please note that ID verification will be required to receive cash, minimum age is 21.

Instant withdrawals can only be made to verified bank accounts. Manual approval is required if your daily withdrawal total exceeds {amount} euro.

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<h1>Non-problem gambler - Score: 0</h1><p>Non-problem gamblers gamble with no negative consequences. </p><br/><h1>Low-risk gambler - Score: 1–2</h1><p>Low-risk gamblers experience a low level of problems with few or no identified negative consequences. For example, they may very occasionally spend over their limit or feel guilty about their gambling. </p><br/><h1>Moderate-risk gambler - Score: 3–7</h1>
<p>Moderate-risk gamblers experience a moderate level of problems leading to some negative consequences. For example, they may sometimes spend more than they can afford, lose track of time or feel guilty about their gambling. </p><br/><h1>Problem gambler - Score: 8 or above</h1><p>Problem gamblers gamble with negative consequences and a possible loss of control. For example, they may often spend over their limit, gamble to win back money and feel stressed about their gambling.

How does it work?

<pp>It only takes 2 minutes to solve this test. Requests to change your limit will not be processed until you fill in the PSGI test.</pp><pp>This is required by law if you want to increase your limits.</pp>

You are most likely a recreational player:

Although you are probably a recreational player, it is important to keep an eye on your playing behavior. After all, you play for fun and you want to keep it that way. Agree with yourself about the amount for which you want to play maximum and stick to it. <pp>{origin}</pp> provides you the option to set limits at any time feel free to contact our 24/7 support line if you have any problem setting up the limits.

You run a degree of risk:

Check with yourself whether the fun still prevails when you play. And how easily can you stop? Maybe it's an idea to talk to someone you trust about how you feel about your playing behavior. <pp>{origin}</pp> provides 24/7 support LiveChat, email, and phone line support- kindly take contact us if you require any assistance. 

Please visit the <po>Responsible Gaming</po> section on our website for more details.

Well done! You fall in the non-problem category!

Keep it up and continue gambling responsibly! You play transparently and that's a good thing. If it's a recreational and controlled pleasure, you have nothing to hide.

Chances are that you experience problems as a result of your playing behavior.

It is therefore time to take action. Make sure you get a grip on your game again. Think about whether your behavior isn't an excuse for other worries or problems in your life.

If you play online, you can have your account - possibly temporarily - blocked by our customer support department available 24/7. Talk to someone about your playing behavior and seek professional help, for example via organisations that can help. 

Please visit the <pp>Responsible Gaming</pp> section on our website to see more details.

The Problem Gambling Severity Index (PGSI) is the standardised measure of at risk behaviour in problem gambling. It is a tool based on research on the common signs and consequences of problematic gambling. Assessing where you are can help you make an informed decision on what measures to take.

You can set a balance limit if you wish. This gives you the ability to limit the amount of money on your balance. Anything above the balance limit will be credited to your bank account.

Balance limit

This limit gives you the possibility to limit how much you can deposit within a selected time frame.

Deposit limit

Define how long you can play during one session. Don’t worry, you can resume an open game later by opening it again. A session starts when logged in and will only close one you log out or after 15 minutes of inactivity.

Login session limit

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<bl>To add a new bank account, please provide the required information below. It's important to ensure that the details you enter match the information on your bank account card or statement. This will help us accurately process your request.</bl><bl>Once you have completed the form and submitted it, our team will proceed with the necessary verification steps. Please note that verification will occur in a subsequent process.</bl>

Bank Account Registration

The target bank account doesn't match your main bank account. Please change your main bank account or contact support.

Bank account mismatch

We apologize, but the selected bank account is currently not verified. Please verify the account to proceed with your withdrawal.

Verification required

Your bank account is unverified. To confirm this account, you need to make your first deposit from this account. Unverified accounts cannot be used to withdraw funds from your own accounts

Your bank account is not verified.

Your current balance originates from {source} which has a closed loop restriction. Please continue using the other deposit method or withdraw your money first.

This method has a closed loop restriction. Your current balance originates from {source}. Please first withdraw your money or use a different deposit method which doesn't have a closed loop restriction.

Closed loop

Please verify your email to make a withdrawal.

Your email is not verified

Due to the policy of Neteller, you can only deposit and withdraw with Neteller right now. Other deposit and withdrawal options will be available again as soon as your balance is at 0,00 EUR.

You can only use Neteller

You did not specify an IBAN number. Please check all fields and add a bank account first.

No IBAN specified

Not allowed by authority

Due to the policy of PayPal, you can only deposit and withdraw with PayPal right now. Other deposit and withdrawal options will be available again as soon as your balance is at 0,00 EUR.

You can only use PayPal

Due to the policy of Skrill, you can only deposit and withdraw with Skrill right now. Other deposit and withdrawal options will be available again as soon as your balance is at 0,00 EUR.

You can only use Skrill

Due to the policy of Trustly, you can only deposit and withdraw with Trustly right now. Other deposit and withdrawal options will be available again as soon as your balance is at 0,00 EUR.

You can only use Trustly

In order to withdraw with the current method, please deposit some money using the same method first.

Please deposit first

You are logged in as a test user. Please use a regular account to enable withdrawals.